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CS Freight Agent in Dallas at PointOne Recruiting Solutions

Date Posted: 2/10/2018

Job Snapshot

Job Description

What You Would Be Doing:

CS Freight Agents act as a liaison between the company, the customers, and the carriers by answering addressing their calls and emails in a timely manner.  As a CS Freight Agent, you will provide exceptional service and personalized solutions for moving the customer’s freight through the routing, tracking, and follow-up process.

Your specific duties as a CS Freight Agent will include:

  • Answer incoming phone calls in a fast-paced, high-volume contact center
  • Make non-solicitation outbound phone calls when further follow-up is needed
  • Ability to multitask between various emails requests, using solid computer and written communication skills
  • Process calls efficiently while updating our operating system with any applicable documentation
  • Prioritize and resolve issues by utilizing decision-making skills and attention to detail
  • Possesses the ability to follow through and be proactive with outbound communication to our customers

Job Requirements

Who We Are Looking For:

As a CS Freight Agent, you must possess excellent interpersonal and communication skills (verbal and written) as well as solid organizational, multitasking and time management skills to provide the best possible customer service.  Through our paid training, you will learn all about the logistics industry and how to best assist our customers.

Specific qualifications for the CS Freight Agent position include:

  • High school diploma or equivalent
  • Good customer service skills or prior experience
  • Contact center experience preferred but not required
  • Demonstrated timely, consistent job attendance history
  • Professional phone and email skills
  • Comfortable navigating the internet and web based applications
  • Strong problem solving skills
  • Being self-motivated and able to thrive in a fast-paced team environment
  • Excellent follow through with attention to detail